Reflecting on the First Year: The Peaks and Valleys of Running Peak of Joy Lodge

As we look back on our first year running the Peak of Joy Lodge, we can't help but reminisce about the highs and lows that made this journey so unforgettable. From unexpected surprises to rewarding milestones, our experience has been a whirlwind of emotions and challenges. Join us as we take a stroll down memory lane and share some of the most memorable moments from our first year of hosting at the Peak of Joy Lodge.

1. The Worst Start Imaginable

As we shift from buying Peak of Joy, to running a business, remember that we were on a condensed timeline. We closed on September 21st, and our first guest arrived on September 23. The 24 hours before our first guest arrived was one of the most stressful times of our journey. Everything depended on this launch in our minds. And our minds were filled with concerns. Did we stock everything correctly? Did our cleaners leave things our we asked for? Did the door code get set for the guest correctly? What did we miss? What did we not know about the house? But after a lot of breathing exercises, we decided every box was checked. After cleaning every nook and cranny of the lodge, and going through multiple inspections, we felt ready. We got our notification that the guest had arrived. About an hour later our business phone rang as we anxiously looked at one another with that silent 'What Now' look on our face. We couldn't breath. We prepared for the worst, but what we received on the other end of the line was a family bursting with excitement over the quality of the home. The just wanted to share with us how happy they were. The knew it was our first experience, and they were small business owners too, so they were just reaching sharing some very kind words to settle our nerves. A few hours later, as the wedding was set to begin, we received a text message that deflated every ounce of relief we had experienced with that call. We opened our phone and gasped when we realized we received a picture of dried animal feces. They were playing cards and stepped on something crunchy under the table. When we took ownership we enforced a "No Pets" policy. The previous owners said they were adamantly against pets in the home. But despite our best efforts, this unexpected surprise taught us the importance of thoroughness and attention to detail in preparing the lodge for our guests' arrival. We were so fortunate to have wonderful guests that were also small business owners. The mess was clearly overlooked for a long time, and they gave us the benefit of the doubt. We immediately sent them a gift basket as our sincere apology.

2. Waiting for Our Turn

Becoming cabin owners amidst the busiest season, meant that our calendar quickly filled up, leaving us with no availability for almost 4 months. This welcomed surge in bookings came with the realization that we'd have to balance our hosting commitments with some quality family time in our own property. We have enjoyed several trips to the cabin, and made some great memories. We have also enjoyed waiting our turn while allowing several families to share their own memories with us.

3. The Wrong Kind of Turnover

As we watched the bookings come in, we failed to catch something that left us paying triple the usual costs for a same day turnover (when a guest checks out, followed by someone checking in the same day). The cabin had been booked with a turnover on Thanksgiving Day and it came with a steep cost. The reservation was only a two night stay, which meant we hardly covered the cleaning cost and administrative fees for the short reservation. It was a tough lesson in planning occupancy and gap rules.

4. Achieving the Super Host Status

Providing exceptional guest experiences really started to pay off as we qualified for the AirBnB Super Host status. Something we've done for three consecutive evaluation periods. This recognition boosts our online presence, and unlocks exclusive features. A value that was earned through our dedication to creating a welcoming and memorable stay for our guests. This is not easy. But this is fun for us. We love talking to our guests and hearing about their experience. We've hosted honeymoons, holidays, anniversaries, and all different types of vacations. There have been a lifetime of memories made under our watchful care, and we hope to continue to build more.

5. The Payout. A Year of Growth and Success

As we wrapped up our first year, we crunched our numbers, and were thrilled to find that the Peak of Joy Lodge had not only sustained itself but also generated a positive cash flow. It gives credence to all the efforts we put into establishing and managing our new business.

Conclusion

Reflecting on these unforgettable moments from our inaugural year, we are reminded of the resilience and determination required to run a successful vacation rental property. The landscape of the short term rental market changes every day. The journey has continues to be challenging, yet incredibly rewarding, and we are excited to see what the future holds for J.A.C. Rentals. Join us as we embark on yet another eventful year, ready to embrace the adventures and lessons that come our way.

Please remember to stay connected for more updates and insights into our ongoing experiences as vacation rental hosts. While we are not financial advisors, we hope our journey inspires and resonates with those navigating a similar path in the hospitality industry. Feel free to reach out and share your experiences with us. We'd love to connect and grow together.